Important Shipping Information

At Nemo's Reef  we offer quality packaging and shipping to keep your products safe. All shipments will be packaged with a Styrofoam box with heat or ice packs based on the location and weather. We will always pack our products in heavy duty-leak free bags. There is a $5.00 handling charge with our shipments. This ensures that quality products are used to keep your livestock safe. All shipments will originate from Charlotte, NC and will be personally handled by the owner to ensure quality control.


All Shipments must be signed and must be accepted on the first delivery attempt, failure to do so will void our warranty. Please take care in scheduling a delivery date that suits your time and needs. Nemo Fish will monitor the destination location to ensure products are shipped during optimal weather conditions.


Please remember that during product checkout you will asked to choose the delivery date you would like your order delivered. This date can be up to one week from time your order is placed. Because we work from a live inventory system, this ensures that you will not miss out on an item you are interested in because you cannot take delivery right away.

Quoted Shipping

ALL SHIPMENTS ARE MADE VIA FEDERAL EXPRESS

Non Live Goods Shipping Price(Continental United States)

Ground (3-5 Business Days) - $10

Fedex Overnight - $25

- No Box Charge - 

Live Goods Shipping Price(Continental United States)


North Carolina and Parts of South Carolina (Fedex Overnight): $40

Fedex Overnight: $60 - $80

- Box Charge: $10 - $20

 

Customers will be emailed updated invoice totals after orders have been placed. No payment is required until shipment quote is complete.

Tracking Information
A tracking number will be provided to you with information confirming the location and time your package will arrive. Tracking information is sent by email from FedEx or UPS. You will receive your tracking number about one hour after shipments depart


Changes to Orders
If you would like to cancel or make any changes to your order please contact Nemo Fish Directly by email (sales@nemofish.us) or call us at (704) 708-6366.


Livestock Shipping Date Estimate
Your livestock order will be shipped as soon as possible but also within the times of this chart:


Orders Placed After 4:00 EST

Will Not Be Shipped Until

Friday

Monday

Saturday

Monday

Sunday

Monday

Monday

Tuesday

Tuesday

Wednesday

Wednesday

Thursday

Thursday

Friday

*Special holiday scheduling may apply
*Unless otherwise noted

Returns
Our shipping container you receive will include a packing slip that lists the contains the size and quantity of livestock purchased. If this packing slip differs from what was received, please notify us by phone at (704)708-6366 or e-mail (sales@nemofish.us). 
Because of the complex packaging procedures for all aquatic life and our primary concern for the health and well-being of all specimens we offer, we cannot accept any returns of any aquatic life. Please make your selections carefully.


In the event you need to invoke the Nemo's Reef Quality Guarantee, you will need to follow our procedures for warranty returns. Please contact us for additional information concerning instructions of providing delivery receipts, water samples and expired aquaria.


Please Note: We cannot ship any aquarium life to Hawaii, APO addresses, Post Office Boxes, Puerto Rico, other U.S. Territories, or other countries.